Check-in & Check-out Guests re requested to check-in and check-out by the times stated below, unless alternative times agreed in advance;
Check-in: from 16:00pm and before 19:00pm on day of arrival
Check-out: by 10:00am on day of departure
Cancellation & Non-arrival Conditions Guests who need to cancel a booking should contact us as soon as possible. Booking fees already paid are only returned in accordance with the following conditions;
Cancellation made 30 days or more in advance of arrival date = Full refund
Cancellation made 29-21 days or less of arrival date = 75% of refund
Cancellations made 20-5 days or less of arrival date = 50% refund
Cancellation made 4 days or less of arrival date = No refund issued, full amount of booking due
Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their payment and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required. In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
Children Children under 16 years of age cannot be accommodated at the B&B and there is no capacity for extra beds in the room. Dogs We are dog friendly. A maximum of two dogs are allowed per room and there may be more than one guest staying with a dog so please be considerate to other owners and their dogs. There is an additional charge of £15 per dog per stay payable on arrival. Guide/Assistance dogs go free. We offer a Doggie Welcome Bag for use during your stay, that includes water and food bowls, a duvet bed, towel and dinner mat and dog treats.
Dogs are allowed in all areas of the B&B accommodation, including guest bedrooms and the guest lounge, however owners are requested not to allow their dogs on the bed or furniture. There is a paddock adjacent to the car parking area where guests are free to exercise their dogs, although care must be taken as usually there are sheep in the field behind the paddock. The parking area includes a dog shower and poo bin.
No Smoking Policy We ask all guest to refrain from smoking anywhere within the premises but you are welcome to smoke anywhere outside within the grounds, but please be considerate to other guests needs. Thank You.
To find us, if you approach Shaftesbury from the A350 (A303 or M3) from London and the East, you will see an Esso petrol station above a large roundabout just before you enter the town. Take the A30 from the roundabout, marked East Stour / Yeovil and drive for four miles, when you will arrive at the East Stour crossroads. Turn left taking the B3092 towards Marnhull / Sturminster Newton.
Beware satnav from this point, as it may try and send you down a VERY narrow road called LOVE LANE!. Instead, stay on the 'B' road for 3-4 miles until you see village signs for Marnhull. You will pass the Crown Pub on the right and then see a church in front of you. Turn right immediately in front of the church into Church Hill and follow the lane for half a mile, when it becomes Burton Street and you shortly come upon a parade of shops on the right hand side, including Robin Hill Stores and Post Office. Clock House entrance is on the same side of the road about 10 meters down.
You will see a sign for Clock House on the left hand side of the wall with a gravel drive. Go down the drive towards a row of 3 garages and on into the B&B private parking area. The entrance to the B&B is through the gap in the stone wall - follow the path to the french doors and please ring the bell.